False bookings, and the short note that follows one
A false booking is one made in a borrowed name, from someone else's number or profile, as a joke, or followed by a no-show after any of those three.
The term is defined tightly, and deliberately so. A booking counts as false when:
- it was placed under a name that is not the client's own;
- it came from a phone number or profile belonging to someone else;
- it was sent as a joke;
- a no-show followed one of the three above.
A missed appointment on its own is none of these. A guest who booked honestly and then did not come to the door has made an ordinary cancellation, read on the notice scale under cancellation and refunds.
The internal note
When a booking fits the definition, or a visit is ended because a limit was pressed, the house writes a short note: the date, what happened, and the name and number used. It is kept for twelve months, seen by nobody outside the house, and used for one question only, whether a further booking from that name is accepted. The privacy page explains how to object to a note or ask for it to be corrected. Should the facts look criminal, the house may bring them to the police.
Why the note exists
A therapist who crosses the city for a booking that was never meant loses the evening, and another guest may have been turned away for that hour. The note lets the house decline a second attempt from the same name or number without having to guess.
What an honest guest needs to do
Nothing beyond booking in his own name, from his own phone or account. A guest whose plans change writes as early as he can, which is an ordinary cancellation and never leads to a note.